The main difference between the regular “UCSB Wireless Web” network and the “UCSB Secure” network is that the secure network encrypts all wireless data traffic and allows your device to more easily reconnect, not always prompting you for your login information via a web page.
To access the Campus Wireless network follow these steps:
- Join “UCSB Wireless Web” network
- Open up an Internet browser and go to any webpage (you will be redirected to a log-in page)
- Enter your UCSBNetID and password
Connect to the wireless network called “UCSB Setup”.
Open a web browser and go to any URL or go to https://setup.wireless.ucsb.edu/help.
It should redirect you to a page with directions on how to setup your connection to the Secure Wireless network.
Usage: The UCSB Wireless Network is, like all other UCSB data networks, for authorized use only and you must abide by all applicable policies and laws.
Network Restrictions: The wireless network blocks port 25 (SMTP), please use either web-based email or configure your email client to use port 587 when sending mail. The network also blocks communications between individual wireless client. Finally, some service providers may block traffic originating from the UCSB Wireless Network.
Timeouts: Your wireless session will timeout when your computer goes to sleep or after 4 hours. Once timed-out you will need to reauthenticate in order to continue using the network.
Forgot UCSBNetID and/or password: For students the UCSBNetID and password are the same as your Umail username (i.e. firstname.lastname@example.org) and password. For Faculty, your UCSBNetID and password is the same as your STAR login. All users can reset their password at the campus's Identity Manager website located here: https://secure.identity.ucsb.edu/manager/.
I don't have a UCSBNetID: All students, staff (including paid researchers), and faculty should have UCSBNetID's, however guests do not. If you do not have a UCSBNetID, please visit the campus's Identity Manager website located here: https://secure.identity.ucsb.edu/manager/.
UCSB Wifi (without a NetID) Guest Accounts:
In case of single/individual wireless guest account please send a request to email@example.com and include the following information:
- Visitor's Name, Phone#, Email:
- UCSB Sponsor: (faculty/staff name, 4-letter department code is OK)
- Point of Contact: (Name, email, phone number)
- Start and End date : (up to two months)
The UCSB Network Operations Center (NOC) can create temporary guest accounts which are not a UCSBNetID but will work for campus wireless access. They only ask departments to appoint a dedicated point(s) of contact to deal with wireless accounts requests.
- The guest account(s) provided will work for campus wireless access *only* (no VPN access, Library Proxy, etc).
- Campus wireless available at the locations listed on this web page: https://noc.ucsb.edu/wireless/
- It is the responsibility of the requesting department to maintain personal contact information for each wireless user.
I can't login: First, be sure you are entering your username and password correctly. Second, make sure you are entering your username and password correctly. If you are positive that you have entered your username and password correctly, try one more time.
I can't get the UCSB Secure setup correctly on my device.
There could be a few reasons this can happen...
- You have UCSB Secure incorrectly saved/setup - On phones and devices, you should try and remove/forget the wireless connection that is saved on your device, then try doing the setup once again. On Laptops, you will want to forget or delete your wireless for UCSB Secure and go through the setup process again on UCSB Setup.
- You have an changed your UCSBNetID Password - On phones and devices, you will need to not only remove/forget the UCSB Secure wireless connection, but configurations regarding it first before trying to re-set it up. Please refer to the UCSB Wireless FAQ page at https://setup.wireless.ucsb.edu/help/faq-page.
- You are on a Phone or Cellular supported device - Sometimes the device will try to use the Cellular service over the UCSB Setup wifi connection, which then has problems trying to get certain things from the setup.wireless.ucsb.edu service. Try disabling the Cellular Service on your device so it uses only the WiFi connection. Sometimes, you may also have to use the web browser on your device to https://setup.wireless.ucsb.edu/help site to make it work as well.